Terms and conditions

ARTICLE 1 – DEFINITIONS

The following definitions apply to these terms and conditions:
1. Company: the natural or legal entity that offers products and/or services to consumers at a distance;
2. Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the company;
3. Distance agreement: an agreement whereby, in the context of a system for distance selling of products and/or services organized by the company, until the conclusion of the agreement use is made exclusively of one or more techniques for communication on the distance;
4. Technology for distance communication: means that can be used to agree, without the consumer and trader being in the same place at the same time;
5. Withdrawal period: the period within which the consumer can make use of his right of withdrawal;
6. Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period;
7. Day: calendar day;
8. Duration transaction: a distance agreement about a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
9. Sustainable data carrier: any means that enables the consumer or company to store information that is addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

ARTICLE 2 – IDENTITY OF THE COMPANY

EUGEO.IO is part of ROTARY INVEST S.R.L.
Website: https://eugeo.io/
Chamber of Commerce registration number: J20/619/2022
Address: Romania, Simeria, Street Victoriei, No 24, County Hunedoara, postal code 335900
VAT identification number: 46024075
Email address: contact@eugeo.io

ARTICLE 3 – APPLICABILITY

1. These general terms and conditions apply to every offer from the company and every distance contract concluded between the company and the consumer.
2. Before the distance agreement is concluded, the text of these general terms and conditions is made available to the consumer. If this is not reasonably possible, before the distance agreement is concluded, it will be indicated that the general terms and conditions can be viewed at the company and they will be sent free of charge as soon as possible at the request of the consumer.
3. If the distance contract is concluded electronically, contrary to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that is the consumer can be stored simply on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the request of the consumer.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis and in the event of conflicting general terms and conditions, the consumer can always invoke the applicable provision which, for him, most beneficial.

ARTICLE 4 – THE OFFER

1. If an offer has a limited duration or is subject to conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the company uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the company.
3. Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer. This concerns in particular:
– the price including taxes;
– the possible costs of delivery;
– the manner in which the agreement will be concluded and which actions are required for this;
– whether or not the right of withdrawal is applicable;
– the method of payment, delivery, or implementation of the agreement;
– the period for accepting the offer or the period for keeping the price;
– the level of the rate for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
– if the agreement is filed after conclusion, how the consumer can consult it;
– the way in which the consumer can become aware of acts that he does not want before agreeing, as well as how he can rectify these before the agreement is concluded;
– the possible languages ​​in which, in addition to Dutch, the agreement can be concluded;
– the codes of conduct to which the trader is subject and how the consumer can consult these codes of conduct electronically;
– the minimum duration of the distance agreement in the case of an agreement that involves the continuous or periodic delivery of products or services.

ARTICLE 5 – THE AGREEMENT

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
2. If the consumer has accepted the offer electronically, the company will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the consumer can terminate the agreement.
3. If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer can pay electronically, the company will take appropriate security measures.
4. The company can – within the law – inform it if the consumer can meet his payment obligations, as well as of all those facts and factors that are important for a sound conclusion of the distance agreement. If based on this investigation the company has good reasons not to agree, he is entitled to refuse an order or request or to attach special conditions to the implementation.
5. The company will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
a. the visiting address of the establishment of the company where the consumer can go with complaints;
b. the conditions under which and how the consumer can exercise the right of withdrawal or a clear statement regarding the exclusion of the right of withdrawal;
c. the information about existing after-sales services and guarantees;
d. the information included in article 4 paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer for the implementation of the agreement;
e. the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.
6. If the company is committed to delivering a series of products or services, the provision in the previous paragraph applies only to the first delivery.

ARTICLE 6A – RIGHT OF WITHDRAWAL UPON DELIVERY OF PRODUCTS

1. When purchasing products, the consumer has the option to dissolve the agreement without giving any reason for fourteen business days. This period starts on the day after receipt of the product by or on behalf of the consumer. You also have another fourteen days to return the product to the company (us). An exception is made for the products that are produced on demand, this category of products will have on the product page description „produced on demand” marking, therefore this category of products can be returned by the consumer only if they are broken or faulty and the company will replace or refund the value of the product to the consumer with the option he chooses, replace or refund.
2. During this period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product, an exception to this rule is the products that are marked with „produced on demand”, as mentioned in Article 6A, paragraph 1. If he exercises his right of withdrawal, he will return the product with all accessories supplied and – if reasonably possible – in the original condition and packaging to the company, by the reasonable and clear instructions provided by the company.

ARTICLE 6B – RIGHT OF WITHDRAWAL UPON DELIVERY OF SERVICES

1. Upon delivery of services, the consumer has the option of dissolving the contract without giving any reason during fourteen business days, starting on the day of entering into the contract. You also have another fourteen days to return the product to us.
2. To make use of his right of withdrawal, the consumer must comply with the reasonable and clear instructions provided by the trader with the offer and/or at the latest upon delivery.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

1. If the consumer makes use of his right of withdrawal, the costs of the return shipment will be borne by the consumer.
2. If the consumer has paid an amount, the company will refund this amount, excluding the amount for shipping, as soon as possible, but no later than fourteen days after the return or cancellation. If the consumer has paid an amount in cryptocurrency, the company will refund an amount of cryptocurrency at the same value when the consumer paid the product, but only the value of the products, excluding shipping value. The shipping value will not be refunded.
3. The return shipping fee will be deducted from your refund.

4. For orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 14 days from the acceptance of the return.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

1. If the consumer does not have a right of withdrawal, this can only be excluded by the company if the company clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a) that have been established by the company by the consumer’s specifications;
b) that are personal in nature;
c) which by their nature cannot be returned;
d) that can spoil or age quickly;
e) whose price depends on fluctuations in the financial market over which the company has no influence;
f) for individual newspapers and magazines;
g) for audio and video recordings and computer software of which the consumer has broken the seal;
h) for products that are produced on demand, this category of products will have on the product page description „produced on demand” marking.
i) registering your MobileCM unit to the GeodNetwork with the serial number, cancels your right to request a refund and to return the product; registering the MobileCM means that the product is not sealed and usable anymore.

3. Exclusion of the right of withdrawal is only possible for services:
a) concerning accommodation, transport, restaurant business or leisure activities to be carried out on a certain date or during a certain period;
b) the delivery of which started with the express consent of the consumer before the cooling-off period has expired;
c) concerning bets and lotteries.

ARTICLE 9 – THE PRICE

1. During the validity period stated in the offer, the prices of the products and/or services offered are not increased, subject to price changes as a result of changes in VAT rates.
2. Contrary to the previous paragraph, the company can offer products or services with variable prices that are subject to fluctuations in the financial market and over which the company has no influence. This links to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the company has stipulated this and:
a) they are the result of statutory regulations or provisions;
b) the consumer has the authority to cancel the contract on the day the price increase takes effect.
5. The prices stated in the range of products or services include VAT.

For Wire Transfer, please use the following account:

Account Name: ROTARY INVEST SRL

Bank: OTP BANK ROMANIA S.A

Account type: EUR

IBAN: RO71OTPV340001459596EU01

BIC: OTPVROBUXXX

Account Name: ROTARY INVEST SRL

Bank: OTP BANK ROMANIA S.A

Account type: USD

IBAN: RO31OTPV340001459596US01

BIC: OTPVROBUXXX

Account Name: ROTARY INVEST SRL

Bank: OTP BANK ROMANIA S.A

Account type: GBP

IBAN: RO57OTPV340001459596GB01

BIC: OTPVROBUXXX

Account Name: ROTARY INVEST SRL

Bank: OTP BANK ROMANIA S.A

Account type: RON

IBAN: RO17OTPV340001459596RO01

BIC: OTPVROBUXXX

ARTICLE 10 – CONFORMITY AND WARRANTY

1. The company guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the legal provisions existing on the date of the conclusion of the agreement provisions and/or government regulations.
2. A scheme offered by the trader, manufacturer, or importer as a guarantee does not affect the rights and claims that the consumer can assert about a shortcoming in the fulfillment of the trader’s obligations to the trader based on the law and/or the distance agreement.

ARTICLE 11 – DELIVERY AND IMPLEMENTATION

1. The trader will take the greatest possible care when receiving and implementing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the consumer has made known to the company.
3. Taking into account that which is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed, though at the latest within 30 days when the products are in stock of the company unless a longer delivery period has been agreed. If the delivery is delayed, or if an order cannot or only partially be executed, the consumer will be notified of this no later than one month after he has placed the order.
4. In the event of termination by the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible, but no later than 30 days after termination.
5. If delivery of an ordered product appears to be impossible, the company will endeavor to make a replacement item available. At the latest the delivery, it will be stated in a clear and comprehensible manner that a replacement item is being delivered. For replacement items, the right of withdrawal can not be excluded. The costs of return shipment are borne by the consumer.
6. The risk of damage and/or loss of products rests with the company until the moment of delivery to the consumer, unless explicitly agreed otherwise.

7. We process your orders within 1-3 days since payment appears in our bank account, within the processing days, a courier will come and pick up the orders. In case of any unprecedented event that can happen during shipping, we will do our best to support our customers and find a solution to the problem.

But EuGeo is not responsible for the courier’s services! We offer a large variety of couriers to give our customers options.

8. Orders will be delivered within 2-4 days on the territory of the European Union. Outside the European Union, the delivery time is longer. You can find out more information about the delivery time by accessing the website of the courier company selected when placing the order.

• DPD;
• UPS;
• BooKurier;
• Cargus;
• DragonStar;
• FanCourier;
• GLS;
• Nemo Express;
• SameDay;
• Stack;
• TNT;
• eCourier;
• ColeteOnline.

9. The delivery fee for products sold on the https://eugeo.io website starts at 2,5 euros and varies depending on the delivery address.

ARTICLE 12 – DURATION TRANSACTIONS

1. The consumer can cancel an agreement that has been entered into for an indefinite period at any time with due observance of the agreed termination rules and a notice period of at most one month.
2. An agreement that has been entered into for a definite period has a maximum duration of two years. If it has been agreed that the distance contract will be extended if the consumer is silent, the contract will be continued as a contract for an indefinite period and the cancellation period after the continuation of the contract will be a maximum of one month.

ARTICLE 13 – PAYMENT

1. When selling products to consumers, general terms and conditions may never stipulate an advance payment of more than 100%. When advance payment is stipulated, the consumer cannot assert any rights regarding the execution of the relevant order or service (s), before the advance payment has been made.
2. The consumer must immediately report inaccuracies in payment data provided or specified to the company.
3. In the event of non-payment by the consumer, the company has the right, subject to legal restrictions, to charge the consumer reasonable costs that have been made known to the consumer in advance.
4. If the order is paid with cryptocurrency and will be canceled. We will only be able to redetermine the value in cryptocurrency with the current rate since it will be exchanged for fiat upon completion.

Payment Method – plati.online

You can pay online with your personal or company card, in
full safety conditions. Cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro if they have code CVV2/CVC2).

No additional commission is charged for transactions.

Card data processing is done exclusively on PlatiOnline servers.

The safety of your information is guaranteed by the fact that PlatiOnline does not store the confidential data of your card, but sends them encrypted over a secure connection to the processing bank. In this way, your information is safe.

Regardless of the currency, you have in your account, transactions are made in lei, at the rate of exchange of your bank.

For card payment, the transaction will appear on the account statement with the name eugeo.

ARTICLE 14 – COMPLAINTS

1. The company has well-publicized complaints and deals with complaints under this procedure.
2. Complaints about the implementation of the agreement must be submitted promptly, fully, and clearly described to the company, after the consumer has found the defects.
3. Complaints submitted to the company will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the company will respond within a period of 14 days with a message of receipt and an indication of when the consumer can expect a more detailed answer.

ARTICLE 15 – ADDITIONAL OR DIFFERENT PROVISIONS

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium by the consumer.

ARTICLE 15 – LEGAL GUARANTEE OF CONFORMITY FOR DEFECTIVE OR NON-COMPLIANT PRODUCTS

1. Content of the Legal Guarantee

The Products sold are covered by the legal guarantee in case of non-conformity of the same if it occurs within a period of two (2) years from the date of delivery for individuals clients and within a period of two (1) years from the date of delivery for business clients, as established by current legislation.

The Customer must inform Rotary Invest SRL of the non-compliance within 30 days of its discovery.

In the case of products sold by Rotary Invest SRL as used or reconditioned, the warranty will be one (1) year from the delivery date.

The guarantee of conformity provided by Rotary Invest SRL is the one provided by the code de la consommation. The duration and the procedures for exercising this guarantee are described in detail in the descriptive sheet of the Products.

2. Obligations of the Customer regarding the legal guarantee of conformity

The Customer shall, at all times, observe the provisions of the information sheet of the manufacturer of the Product and the instructions for its proper use and installation, as well as all information relating to the warranty. The Customer may make use of the guarantee of conformity on a Product according to current legislation. In case of doubts, the Customer may contact Rotary Invest SRL through the forms on the Website to receive assistance regarding the steps to be followed and the information necessary for the submission of complaints relating to the guarantee of compliance.

3. Exclusions

The warranty does not cover defects caused by negligence, impact, improper use or handling, improper mains voltage, installation, and/or use not in accordance with the instructions for use or not carried out by the authorized technical service, nor damage from normal wear of perishable materials or products.

Products modified or repaired by the Customer or by any other person not authorized by the manufacturer or supplier are also excluded from the warranty.

For everything else the company standard terms apply.
The above terms may be altered without prior announcement.